Privacy & Security

Last Updated: November 5, 2024

This Privacy Policy describes how GlowGenie™ (the “Site,” “we,” “our,” or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on glowgenie.co (the “Site”) or otherwise communicate with us about the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you,” “your,” and “yours” refer to you as a user of the Services, whether you are a customer, website visitor, or another person whose information we have collected according to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example, to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected personal information about you from various sources over the past 12 months, as detailed below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. The sections below describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you submit directly to us through our Services may include:

  • Contact Information, including your name, address, phone number, and email address.
  • Order Information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information, including your username, password, security questions, and other information used to secure the account.
  • Customer Service Information, including information you choose to include in communications with us, such as when you send a message through the Services.

Certain features of the Services may require you to provide specific information about yourself directly. Failure to provide this information may prevent you from using or accessing certain features.

What Information Do We Collect About Your Use?

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). We may use cookies, pixels, and similar technologies (“Cookies”) to do so. Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, your IP address, and other information related to your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including service providers and vendors that may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processing entities, which collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payment for your orders and deliver the requested products or services as part of our contract with you.

When you visit our Site, open or click on emails we send you, or interact with our Services or ads, we, or third parties with whom we work, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated according to this Privacy Policy. See also the section below, Third-Party Sites and Links.

How We Use Your Personal Information

Providing Products and Services. We use your personal information to provide the Services and fulfill our contract with you, including processing your payments, fulfilling your orders, sending you account-related notifications, handling purchases, returns, exchanges, or other transactions, managing your account, arranging shipments, facilitating returns and exchanges, and managing account-related features and functionalities. We may also enhance your shopping experience by matching your account with other Shopify services you may choose to use, and in such cases, Shopify will treat your information according to its Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending promotional, advertising, and marketing communications via email, SMS, or postal mail and showing you ads for products or services. This may include using your personal information to tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in promoting our products per Art. 6(1)(f) GDPR.

Security and Fraud Prevention. We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for keeping your account credentials secure. We strongly encourage you not to share your username, password, or other access credentials. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in ensuring the security of our website for you and other customers, per Art. 6(1)(f) GDPR.

Communicating with You and Improving Services. We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure responsiveness, deliver effective services, and maintain our business relationship with you according to Art. 6(1)(f) GDPR.

Cookies
Like many websites, we use cookies on our Site. For specific information on the cookies we use to operate our store with Shopify, visit https://www.shopify.com/legal/cookies. We use cookies to operate and improve our Site and Services (including remembering your actions and preferences), perform analytics, and better understand user interactions with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to tailor services, products, and ads to you.

Most browsers accept cookies by default, but you can configure your browser to delete or reject cookies. Please note that deleting or blocking cookies may impact your user experience and may make certain Services unavailable, including some features or functionalities.

Our website also recognizes the Global Privacy Control (GPC) signal, allowing you to opt out of certain uses or disclosures of your information. If you inform us of your preference through GPC, we will treat this signal as a valid opt-out request for data sharing/targeted advertising associated with the browser or device, and, if we can link the device sending the signal to a Shopify account, we will apply this preference to the account. For more information on Global Privacy Control (GPC), please visit https://globalprivacycontrol.org/. Other than recognizing GPC, we do not currently recognize other Do Not Track signals from web browsers or devices.

How We Disclose Personal Information

In some circumstances, we may disclose your personal information to third parties for contract fulfillment, legitimate purposes, and other reasons outlined in this Privacy Policy. This may include:

  • Service providers or other third parties performing services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order fulfillment, and shipping).
  • Business and marketing partners who provide services or advertise to you. These partners will use your information according to their own privacy notices.
  • When you request us to disclose or otherwise consent to sharing information with third parties, for example, when you use social media widgets or log-in integrations, with your consent.
  • With affiliates or within our corporate group to manage a successful business.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), enforcing applicable terms of service, and protecting or defending the Services, our rights, and the rights of others.

Over the past 12 months, we have disclosed the following categories of personal and sensitive information about users for the purposes described above: Category | Categories of Recipients Identifying information (e.g., basic contact information, order/account details) | Service Providers and Third Parties Commercial information (e.g., order details, purchase/service data) | Service Providers and Third Parties Usage data (e.g., site interaction details) | Service Providers and Third Parties

With Your Consent. With your permission, we may share personal information to carry out advertising and marketing activities.

In the past 12 months, we have “sold” or “shared” (as defined by applicable law) personal information for advertising and marketing purposes: Category of Personal Information | Categories of Recipients Identifiers (e.g., name, email, phone number) | Business and Marketing Partners Commercial information (e.g., product/service records) | Business and Marketing Partners Usage Data | Business and Marketing Partners

Third-Party Sites and Links

Our Site may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and other terms of use. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on such sites. Any information you provide in public or semi-public areas, including information you share on third-party social media platforms, may be visible to other users of the Services and/or users of those third-party platforms without limitation on our or a third party’s use of the information. The inclusion of these links does not, by itself, imply any endorsement of the content of such platforms or their owners or operators, except as disclosed within the Services.

Data on Children

The Services are not intended for use by children, and we do not knowingly collect any personal information from children. If you are a parent or guardian of a child who has provided personal information to us, you may contact us using the contact details below to request its deletion.

As of the effective date of this Privacy Policy, we do not knowingly "sell" or "share" (as defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please note that no security measure is perfect or impenetrable, and we cannot guarantee "absolute security." Additionally, any information you send to us may not be secure while in transit. We recommend not using unsecured channels to communicate sensitive or confidential information to us.

The retention period of your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other agreements and policies.

Your Rights

Depending on your place of residence, you may be entitled to all or some of the following rights concerning your personal information. However, these rights are not absolute and only apply in certain circumstances. We may refuse your request in some cases, as permitted by law.

  • Right to Access/Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
  • Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
  • Right to Correction: You may have the right to request that we correct the personal information we hold about you.
  • Right to Portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party under certain circumstances and exceptions.
  • Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we do not “sell” or “share” your personal information or opt out of processing your personal information for purposes considered “targeted advertising,” as defined in privacy laws. Please note that if you visit our Site while the Global Privacy Control opt-out preference signal is activated, we will automatically treat this as an opt-out request regarding the “sale” or “sharing” of information for the device and browser you use to visit the Site.
  • Restriction of Processing: You may have the right to request that we stop or limit the processing of your personal information.
  • Withdrawal of Consent: Where we rely on your consent to process your personal information, you may have the right to withdraw that consent.
  • Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our denial.
  • Managing Communication Preferences: We may send promotional emails that you can opt out of at any time using the unsubscribe option displayed in our emails. If you opt out, we may continue to send you non-promotional emails, such as those about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.

We will not discriminate against you if you exercise any of these rights. We may need to collect information from you to verify your identity, such as your email address or account details, before providing a substantive response to your request. According to applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized the agent to act on your behalf and may need you to verify your identity directly with us. We will respond to your request promptly, as required by applicable law.

Complaints

If you have any complaints about how we handle your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on your location, you may have the right to appeal our decision by contacting us using the details below or file a complaint with your local data protection authority. For the EEA, a list of data protection authorities can be found here.

International Users

Please note that we may transfer, store, and process your personal information outside of the country in which you live. Your personal information may also be processed by employees and by service providers and third-party partners in these countries.

If we transfer your personal information outside of Europe, we will rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or any equivalent contract issued by the UK authority, unless the data transfer occurs to a country deemed to provide an adequate level of protection.

Contact

If you have questions about our privacy practices or this Privacy Policy or wish to exercise any of your rights, please call or email us at helpglowgenie@protonmail.com.

For the purposes of applicable data protection laws, unless otherwise stated explicitly, we are the controller of your personal information.